Skalierungsplan für eine Online-Dienstleistung

0:00Unternehmer/Gast Um, I'm Milly, I run a math tutoring company with my partner Christian. A what a what training company? Math tutoring. Math tutoring. Math. Great, Lexi. Um, so right now we're really really small. Our offer's good, our sales process is good. We know that we just need to do more of it, which is fine. Um, and we're hiring people to help us with the sales and the fulfillment. What I want to know is you've built a brand where all of your employees seem to have that same let's get [ __ ] done attitude as you do.

0:29Alex How do you instill that within your team so that they know like let's get this done. You get rid of people who don't have that. Okay. And then the only people who are left are people who are that. And then when you bring someone else who's new and they're like, I don't think they have it. You're like, I think you're right. We let them go. Simple. Yeah, it's the hard thing. It's like that girl that's back home that you know that isn't that good. You need to let her go. And then you have to do more interviews and then pick somebody and probably wrong and do it again until eventually you can build the culture based on those values.

1:02And you just want to get through that fast as you can. Cuz fundamentally if you're scaling service, you're scaling culture and training. If you're scaling a service business. Yeah. So it's going to be those values and how how good you are at giving someone base skills. And so if you think about um really in any kind of role how vague you can be with your directives is directly proportional to how skilled someone is in a given domain. And so if you have people that you're like, I literally have to tell her to turn on the computer this person has such low base skills. I think that you can teach anyone anything. I do fundamentally believe that. The question is just as a business owner is it worth it?

1:38And so it's like I do think I could change you from being inconsistent to consistent. It's just how long will that take me and are there other people who I can get better returns on my time with? And so fundamentally just think about it like that is how much training will I have to introduce to this person. Now, if you have a service business that's a small Is it brick and mortar? Uh, no. >> It's online. Yeah. Well, regardless, you your business is going to be also like the training components that like you have you have culture training. The culture is what you choose to tolerate internally, but the training is going to be how good you like you're going to teaching math, you have to think about how good you are at teaching people to teach math and teaching people to do every other skill that's associated with teaching math cuz I'll bet you there's plenty of people who are decent at math who suck at teaching math and are even worse at talking to people.

2:18Yes. Right? And so sometimes you might have to like do a little bit of Dale Carnegie, which is like, okay, so when someone walks in, you greet them with a smile. Here's how you greet people. I'm dead serious. Like this is like there's a reason Chick-fil-A, if you're here in the States, is what it is. It's like they teach people how to people. Mhm. Yeah, awesome. Thank you. >> You bet. That's going to be the differentiator. That's what's going to take you to the next level. So if you've hit a revenue ceiling or your entire business relies on you to grow, then I'd love to invite you out to our headquarters here in Vegas to learn how we scale. And so my team spends two days with you to identify the thing that's holding your business back. And so if that sounds interesting, click book a call and if you're a fit, we'd love to potentially see you out here in Vegas.