Service-Business über den ersten Standort hinaus skalieren

0:00Unternehmer/Gast How would you scale a car garage, car mechanic business? Well, we're going to want uh you know, maximize utilization of the space first. So, like, can I have the guys working 12 hours a day, all the bays completely, you know, used up? Can I make them more efficient at um turning cars faster? Is there can I triage the types of work that is getting done so that I can um move the cars out more quickly in terms of like am I going to take jobs that I think are basically we have to look at dollars per hour. Now you can have an hourly billing rate which is one way to do it. Um not the biggest fan of that model but it is a way it is a simpler way of running the business and not necessarily a better way but it is simpler um because then you could just say like this took this many hours and that way your costs are kind of controlled. Um, but the more profitable way is to sell to solve the problem and then try as hard as you can to solve the problem as fast as you can so you can do more jobs per unit time, meaning you make more money per dude per minute functionally. Um, that is how I would think about it. Now, once you go from like, okay, I've maximized this location, you have to follow the same um mo of nail it then scale it. And so, we got to nail it first. Uh, which is like, do these four walls work without you? Is it growing month over month? are we getting good retention of customers year-over-year that they come they come back they refer uh friends etc. If all those things are true, then I say, "Okay, great. Let's let's open another one or buy one that's failing, which is, I think, in your space probably a better move because there's gonna be tons of really old mechanics who've had the business for 35 years. There's tons of capital expense. You got all the lifts, you got, you know, the zoning, there's all these, you know, components to that business. You can probably seller finance those things." What is kind of interesting for the retiring folks and interesting deal structure that I've seen working a lot is um kind of like call it like 15 or 20 year uh earnouts or like seller finance deals finance deals meaning they just basically use the business as an annuity and so that way it's like they just use like if they're 70 they're like okay I'll just take 20 years of payments and they're like great this will probably take me until I die. So, that's like one way of structuring it if you want to have as much cash out of pocket and maybe there's some elements of the business that aren't as like sexy. Okay. Uh, real quick, I'm going to show you the exact 10stage road map from zero to 100 million plus that less than 1% of companies finish I've now done multiple times. And so, I can say with a lot of confidence that these are the stages as headcount increases that you need to get through. And I broke each of these down by eight different functions of the business. what the constraint feels like, like what are the symptoms of it when you're going through it, and then what steps we actually took to graduate.

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