We Need More Employees

0:00We do 1.3 to 1.4 million in revenue. I own What is stopping us is staffing. We're talking 5,000, 10,000 town people, so >> How many techs do you have? >> Uh, like 25 techs right now. >> Okay. In a business like yours, in terms of new talent acquisition, you're in very narrow ranges in terms of what you're able to pay, uh, based on what people are willing to pay. It's not like you can find a cleaning tech that you can get 10x leverage on. And so, you're actually in the training business. You should pride yourself on being able to take anyone off the street and then get them up to speed in 14 days and not churn based on your career path and opportunity. You need to recruit probably in groups, in cohorts or classes. Are you doing that already?

0:39>> We do group interviews, yes. >> Okay. Interviews, but in terms of training, what about that? >> No, we do one-on-one. >> It's almost as costly to train one as it is to train five. So, the process of training anything from a role play perspective, which is how we basically train everything, is number one, uh, we used to start every training meeting with kudos, which is like, here's what so- so-and-so did well. The second is that the manager or trainer models the correct behavior. The third part is that then we split into role play so they can do it to each other. And the key part with role playing is that real-time, uh, feedback has to happen. Meaning, we nod our heads and we have our thumbs up while the person's doing the good job, so they have real-time feedback. The mistake that people make is that they will have a script that they'll have someone do or some action. They'll wait for them to do 17 things and then at the end be like, "Okay, what you did wrong was, uh, this and this and this and no one learns that way." You have to stop them in the moment they mess it up and say, "Hey, great.

1:30Go back to here. I want you to raise your voice at the end. Try to get And when they nail it, you say, "Awesome job. Lock it in." Lock it in means you do three more times in a row and then you keep moving. And so, that is how we train anyone on anything. >> Perfect. Thank you so much. >> Thank you.