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True Operators Lead, Not Just Follow Systems
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0:00Everybody who's under 10 million, listen up. The best operators take action immediately on tasks. They don't let anything sit on their desk. They are delegation and accountability machines, not quote systems people. They get mounds of work done through leading others to think for themselves. Only dumb people need rules. People will call themselves operators. They'll say, "I'm a director of operations. I used to be a general manager." They'll use these titles, right? And they'll come in, "Oh yeah, I'm going to put systems in place. I'm going to put processes in place." Most of the time those people are just a complete pain in the ass and slow everyone down. True operators are leaders. It really took me a long time to figure this out. It's not about like systems, like they think like processes.
0:35They'll just wave their hands. And really what it means is they just like make everyone's life harder.