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What’s Your Most Common Sales Objection?

On handling objections, the method is to reframe requests as no-based questions since people feel safer saying no, and for stalling tactics the line given is that decisions need information, not time, so ask directly what the real concern is.

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Key takeaways

  • If I'm trying to get my wife to go where I want to go to dinner, cuz I want to go to Cheesecake Factory, the finest establishment in the land, if I say, "Hey, babe, do you want to go to Cheesecake Factory?" She might be like, "Well, no, I don't want to go to Cheesecake Factory." Now, if I switch that and I said, "Babe, would you be against going to Cheesecake Factory?" She'd be like, "Well, I'm not against going to Cheesecake Factory." And I'm like, "Great, let's go." >> Someone says that they have to talk to their business partner, or they have to talk to their husband, or they have to talk to their wife.
  • You say, "Well, what would happen if they said no?" If they say, "Why?" we do it anyways, then boom, you close the sale.
  • Why don't you pull up your banking app, go to your statements, and then we can see your account number on the top right, and we can write that down, and we can do an ACH transaction.
  • Someone says, "I need to think about it," or "I need some more time to make the decision." I say, "Listen, it doesn't take time to make decisions, it takes information.

Chapters

  1. 0:00
    Abschnitt 1 If I'm trying to get my wife to go where I want to go to dinner, cuz I want to go to Cheesecake Factory, the finest establishment in the land, if I say, "Hey, babe, do you want to

Full transcript

Locally archived YouTube transcript with timecodes. Speakers are assigned heuristically and may be corrected editorially.

1 segments

0:00If I'm trying to get my wife to go where I want to go to dinner, cuz I want to go to Cheesecake Factory, the finest establishment in the land, if I say, "Hey, babe, do you want to go to Cheesecake Factory?" She might be like, "Well, no, I don't want to go to Cheesecake Factory." Now, if I switch that and I said, "Babe, would you be against going to Cheesecake Factory?" She'd be like, "Well, I'm not against going to Cheesecake Factory." And I'm like, "Great, let's go." >> Someone says that they have to talk to their business partner, or they have to talk to their husband, or they have to talk to their wife. You say, "Well, what would happen if they said no?" If they say, "Why?" we do it anyways, then boom, you close the sale. Let's say that for some reason they say like, "Oh, I left the card that I that I wanted to use or whatever." No problem. Do you have your phone on you? Cool. Why don't you pull up your banking app, go to your statements, and then we can see your account number on the top right, and we can write that down, and we can do an ACH transaction. Someone says, "I need to think about it," or "I need some more time to make the decision." I say, "Listen, it doesn't take time to make decisions, it takes information. And the problem is we think that the longer we wait, the more information we're going to have. But I'm the only source of information that you have to make this decision. So, what are your main concern?"