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**Only one person can be in the angry boat**
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Key takeaways
- I need to find them right now.
- "You should never have been seen in a coat that didn't have a button." And she's like, "You know what?
- I just, you know, I've spent so much on the jacket." And he's like, "As you should be." She walked out the door.
Chapters
Full transcript
Locally archived YouTube transcript with timecodes. Speakers are assigned heuristically and may be corrected editorially.
0:00When I was 18 years old, I started working for a fur coat dealer. One day, I was in the back and this lady comes in and she is piss angry. "Where's Johnny? He sold me this coat and this button came off. This is so ridiculous. I spent so much money on this coat." John, the owner of the store, as he's walking towards me, I see him roll his eyes and then as he turns a corner, he goes right into character. "Mrs. Johnson, that is ridiculous. I cannot believe that you had a coat that had a button that was missing. Who sold you that coat? I need to find them right now. We'll get rid of them." All of a sudden, her whole tone changes. She started backpedaling. She's like, "I mean, you know, it wasn't that big of a deal." And he leaned in even further. "You should never have been seen in a coat that didn't have a button." And she's like, "You know what?
0:40I I I just I just want it to be fixed." He grabbed it from her. He's like, "You wait 2 seconds. We're going to fix this right now." He goes to the back. They fix the thing in 5 minutes. He hands it back to her. She's like, "Ah, John, you're always the best. I'm sorry I was a little bit over the top. I just, you know, I've spent so much on the jacket." And he's like, "As you should be." She walked out the door. He turned to me and he said, "There can only be one person in the angry boat."