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Was du mitnimmst
- Beim Upselling zuerst offen sagen, welches teure Paket der Kunde eigentlich nicht braucht.
- Danach klar erklären, welches Paket wirklich zur Situation des Kunden passt.
- Den Kunden zwischen zwei sinnvollen Optionen wählen lassen, statt nur ein Angebot zu machen.
- Am Ende einfach fragen, ob die hinterlegte Karte belastet werden soll.
Volltranskript
Das Transkript ist das englische Original mit Timecodes. Die deutsche Zusammenfassung steht oben. Sprecher werden automatisch zugeordnet.
0:00This will crush for you. This will make you a lot. I do something called a menu upsell. So, it has four steps. We've got three membership tiers. The top one is, you know, $5,000 a year. Honestly, I don't think you need that. It just covers this and this. You can probably get some of these things down the street from me. Like, I don't think you need that. Given the, you know, the the humidity in this area and we get 180 days of sun, whatever, you're going to want this type of continuous service. This for sure going to be the best setup for you.
0:23Would you rather have us come twice a year or three times a year? Okay, great. Do you just want to use the card on file? Awesome. That's the script. It [ __ ] murders. Tell them what they don't need. Tell them what they do need. Ask them to pick their preference, and then ask them if they want to use the card on file. Done.